As a filter supplier, AFPRO Filters only serves professional customers. You can place orders in our webshop if you are already a customer of AFPRO Filters or, as a new customer, once your registration has been approved. It is not possible to place orders without a Chamber of Commerce number.

Are you already an AFPRO Filters customer? Then you can request an account. Not yet an AFPRO Filters customer? Then you can register here. After your registration is approved, you will have full access to our webshop.

By placing your orders through our online webshop, your purchasing process becomes much simpler, clearer, and faster.
Ordering online takes just a few easy steps:

1. Add your products to your digital shopping cart.
2. Review your details. If needed, add specific information under “Location.”
3. Click on “Order” and select your shipping details. You can choose from an existing item, an address from your address book, or an alternative address.
4. Select your preferred shipping method.
5. Enter your reference and/or order number along with your contact information.
6. Finalize your order by reviewing it and clicking “Submit Order.”

Sometimes certain products and/or references can be difficult to find or may not appear in the AFPRO Online webshop. We recommend using the online catalog categories, the advanced search bar, and the content of your previous orders to help locate them.
However, if you still can’t find your product or reference, please use the online chatbot or the contact form so we can activate the relevant items for you in real time. A simple internal adjustment on our end will allow you to access your products.
Do not hesitate to contact us!

Fortunately, you can always request a new password. Enter your email address or username on this page and follow the instructions in the email you receive.
For privacy reasons, we do not have access to your password and therefore cannot send it to you.

Our team dedicated to the AFPRO Online webshop answers live from 8:30 AM to 12:00 PM and from 1:30 PM to 5:00 PM.
Please do not hesitate to contact us!

No, it is not possible to generate a quote directly online through your personal account. Requests must be sent to the following address: [email protected].
However, you can find all your quotes (current and past) generated by our team in the section "My Quotes," where you can convert them into orders (see explanation in the following question).

Yes, all quotes linked to your customer account can be found in your personal area under the section “My Quotes.” This allows you to convert your quotes directly into orders by clicking on “Order.”
For expired quotes, the same process applies, with an automatic update of prices.
However, you cannot perform this action on old quotes that have already been converted into orders, as these are located in the “Invoiced Order History” section. This is where you can reorder them again.

You can check the current status of your order at any time in your order overview. Please ensure that you are logged into your account and click on “My Orders.” There, you will find an overview of all your orders with AFPRO Filters along with their corresponding status.

Once your order is placed, a message will appear on the webshop confirming that it is being reviewed by our team. The process then follows the same steps as with your previous AFPRO Filters orders: once the order is validated, you will receive your purchase order, and it will be scheduled for shipment.

Please ensure that you are logged into your account and click on “My Orders.” There, you will find an overview of all your orders with AFPRO Filters. You can also view your invoice history in your account under “My Invoices.” If this does not answer your question, please contact your representative. Their name is mentioned on your order confirmation.

Made a mistake? It might still be possible to cancel the order. Please contact our after-sales service by calling 0971161250 or by sending us an email.

Would you like to modify your order? This is possible as long as the "Modify" option is still available in your order. Is the option no longer available? Please contact our after-sales service by email : [email protected].

We do not charge any additional fees for processing your order.

When placing an order, you can add a preselected item number to a product. Select the relevant product and click on “Add external number.” This information will be included in the order confirmation and printed on the labels of the delivered items. We link this number to the products in our webshop the following day. From then on, your own item number will be visible on the product page and can be used as a reference in the search engine.

You will receive a confirmation for each order. This confirmation includes the internally confirmed shipping date. Delivery usually takes place 1 to 2 business days after the shipping date.

When you add one or more items to your cart, this action can be saved as an order template. Go to your cart and use the “Save as template” button on the right side of the screen. Give the template a unique name and click “Save.” The template will then be available in your account under “My Order Templates.”

You can modify your delivery address during the checkout process. At this step, you can either enter a new delivery address or select a previously saved address (Object).

The shipping times for our products are:
- 5 days for standard products in stock
- 10 days for non-standard products in stock

AFPRO Filters does not offer catalogue prices. The prices you see in your AFPRO Online account are the ones linked to your account. These are the same prices you would receive when requesting a standard quote from our sales team.

No, the item prices displayed on the webshop are excluding VAT. VAT is added during the order process and shown in the “Order Overview.” There, you will see the total amount both excluding and including VAT before confirming your order.

You have the option to pay based on an invoice. It is simple. If your company meets our conditions and has been approved for credit, orders can be placed on your account. Payment methods will be communicated to you in advance and are indicated on the order confirmation.

Yes, it is possible to pay in two ways:
- Either online at the time of your order
- Or later, upon receipt of your invoice, by bank transfer or bank check

Yes. All users of our webshop can place orders and view the order history.

After creating an account, you can add multiple employees as users via our contact form. We provide access to multiple users once a contact person and an email address have been provided.

You can find them on our website on the General Terms page.